The shipping - costs & packing
All information about our nationwide and international shipping process is explained in detail. In principle, shipping within Germany is free for deliveries of any item listed in our online shop. For shipping to an island, however, there is a surcharge (€99.00 per delivery to German islands). Why not collect the goods from one of our two warehouses instead? Our warehouse in southern Germany is based in Baden-Wuerttemberg (Warehouse BW) at 70794 Filderstadt (near Stuttgart Airport) and our warehouse in northern Germany is based in North Rhine Westphalia (Warehouse NRW) at 46485 Wesel – if you collect the goods yourself, you can benefit from a discount of 5% on the net purchase price. More information about this can be found under cash & carry.
A part of our assortment can, due to smaller dimensions, be sent by parcel service. As a transport company we use e.g. GLS and Hermes. Here, delivery times of between 1-5 days can occur. For shipments via parcel service, you will receive a link to the shipment tracking within the shipping communication.
Shipping to European countries
We ship daily to Austria and Switzerland (details below). In principle, we can deliver to any country within Europe; here we charge a flat-rate European delivery fee of €149.00, applied once per transaction. If a sales tax identification (VAT) number is given, we will deliver your order free of sales tax.
The delivery times within Europe vary and are displayed on our online shop depending on the country selected. For deliveries sent abroad, the goods are usually transferred / handed over to the forwarding agent within one day after receipt of payment. You will receive shipping confirmation by email.
Unless otherwise agreed, delivery shall be made by forwarding agent (usually 40t with side unloading without additional lifting gear). We are happy to assist, should you wish your delivery to be carried out by another type of vehicle.
Shipping to Austria
For shipping to Austria, a one-time flat-rate shipping fee of 99,-€ per shopping cart is charged. The delivery time after handing over to the forwarding agent is about 1-3 working days. If you provide us with a sales tax identification number, we will deliver your order to Austria free of sales tax.
Shipping outside the EU
For deliveries to Switzerland, Great Britain or other non-EU countries, import duties are levied by the countries, which are fully borne by the buyer. These charges are usually invoiced by a logistics service provider. The flat-rate shipping fee for non-EU countries is 199 euros per shopping basket.
Shipping to Switzerland
For shipping to Switzerland, a one-time flat-rate shipping fee of 199,- € per shopping cart is charged.
The delivery time to Switzerland takes approx. 3–5 working days following handover to the forwarding agent. As a non-EU-jurisdiction country, TOPREGAL deliveries to Switzerland are VAT-free. We take care of the entire customs clearance process for you, including the preparation of the customs papers.
After receipt of your order, our customer service team will get in touch with you regarding the shipping process. Please note that any import tax and other additional fees (e.g. customs duties, for an electronic tax assessment or electronic customs declaration) might be invoiced separately by the logistics service provider. Please let us know if you have a CSP account.
We ask for your understanding that in some cases delivery cannot be made within the specified delivery time due to delays at customs.
Loading of goods our truck
Dispatch by house forwarding agency
Most of our products are shipped by a freight forwarder due to their oversized dimensions and heavy weight. Shipping within Germany is handled by our standard forwarding agent. You are also welcome to commission your own transport service provider or pick up the goods yourself in one of our warehouses in Filderstadt or Wesel - here you save 5% on the net value of the goods with our cash & carry discount. More information about this can be found under cash & carry.
Our heavy-duty racks are usually handed over to the forwarding agent on the day following receipt of the order and/or payment.
You will be informed about the shipping of your heavy-duty racks by email and, if requested (in the order process), the forwarding agent will contact you by telephone to agree and arrange the exact delivery time. Please provide us with a telephone number you can always be contacted on (mobile) for this purpose. Generally, we deliver the goods between 8 a.m. and 5 p.m.; during this time, we assume that acceptance points are continuously staffed. Repeat deliveries will be charged by the freight forwarder.
On request, we can arrange a fixed delivery date with the forwarding agent.
Please note that, in principle, your goods are delivered by articulated lorry. To unload the goods from the HGV (unloading from the side), a forklift truck or other lifting equipment is required. This is not provided by the freight forwarder. If you wish to arrange an alternative way of unloading, please let us know when you place your order. We will then do our best to find a more suitable unloading option for you (tail lift, etc.). For items measuring a max. length of up to 2.70m, the alternative of unloading by tail lift is available on request.
We offer express delivery within 24 hours throughout Germany for an additional charge.
Please contact our sales team or write it in the message field in the checkout process and we will contact you afterwards.
Shipping – the process
Following your order, you’ll have to opt for one of our payment methods. We then hand over the goods to the forwarding agent. Deliveries within Germany take a max. of 3 working days. Prior to delivery, the forwarding agent will contact you regarding the time of delivery.