Technical customer service

✔ Regular maintenance   ✔ Spare parts supply   ✔ Repairs   ✔ Support with technical questions

If you have any questions, we will be happy to help you - get in touch with us!

Repairs

With our repair service, we ensure that you remain operational at all times. All our products are expertly repaired and tested at our locations in Filderstadt, Wesel and Pasewalk (Germany) and our European-wide technical partners to ensure the highest quality and reliability. We generally have the most common spare parts and individual parts, as well as wearing parts for our appliances, in stock.

Our in-house paint shop enables precise repairs and painting on the spot. In addition, the team in our experienced electrical department guarantees that all electrical installations and repairs are carried out safely and in accordance with standards.

For regions and situations where we cannot be on site in person, we have access to an extensive network of reliable contract service partners. These partners have been carefully selected and will provide you with competent support in all matters.

Battery service

Our battery service includes

• precise voltage measurements
• thorough battery checks
• regular maintenance
• sustainable reconditioning options

With TOPREGAL, you not only receive first-class service for the appliances you buy from us, but also environmentally conscious solutions for long-lasting and consistent performance. Safety comes first. You can rely on us not only to respond to your needs, but also to proactively ensure that your equipment is always safe and ready for use.

FEM4.004 conformity test before delivery

Before delivery, our devices are tested in accordance with the FEM4.004 standard. An established standard, especially for conveyor and storage technology. This standard defines requirements for operational safety and performance. Through this preventive testing, we ensure that every device meets the highest applicable safety and performance standards on delivery. Our team of qualified technicians carries out extensive standardized tests to certify the resilience, functionality and reliability of our products. So you can be sure that you are getting tested and reliable equipment.

Do it Yourself (DIY) - self-diagnosis and repair

Welcome to the TOPREGAL DIY area!

We not only carry out repairs for you, but also support you in carrying out minor repairs yourself. With detailed instructions and direct contact with our service team, you will be able to diagnose and rectify simple problems yourself.

You can also find suitable spare parts here in the online store under Individual parts & spare parts.

Do you need advice on the right spare part or do you have questions about repairs? You can reach us conveniently by e-mail, online chat or telephone - in whatever way suits you best. We support you by providing step-by-step instructions and offering advice if you have any questions or uncertainties. Put your trust in our expertise and take the repair of minor defects into your own hands with our support.