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All products

Service and processing

Can I purchase TOPREGAL products as a private person?

No, that is not possible. TOPREGAL GmbH sells exclusively to companies, authorities, public institutions and sole traders or small businesses. Private persons (in the sense of German §13 BGB) are excluded from the purchase.

All processes (handling, logistics, ...) and information obligations in the online shop are geared to the exclusive sale to traders. The indication of the VAT ID is requested under circumstances and only with valid ID a sales contract comes on our part condition. In this case, an online purchase incl. e-mail confirmation is not binding until subsequent confirmation by us and is considered a purchase request or offer request.

Is an order only possible online?

You can also place your order by phone, e-mail or fax. Our customer service will be happy to answer all your questions.

What payment options are available?

Depending on the country of delivery, we offer different payment methods, which you can choose from during the ordering process.

For more information on how to process each payment method, please see our detailed page.

How is the processing of an advance payment invoice handled?

If you choose the payment method "Prepayment", a proforma invoice will be sent to you by e-mail after your order has been processed.

The goods will be picked after receipt of payment. Afterwards you will receive a final invoice for your accounting department.

Will I receive a confirmation of my payment?

If you have any questions about the status of your payment, please call the following customer service number + 49 (0)7158-9181 550.

We have not received an invoice yet. When will this be issued?

The invoice is created as soon as the goods are handed over to the shipping company. Once you receive the shipping confirmation, the invoice will be sent on the same day. Please note that the sender is the same in both cases, but the subject line in the email is different.

How much does the shipping cost outside of Germany?

We ship free of shipping costs throughout Germany - only for German islands we charge an island surcharge of 99,-€ / shopping cart. The Netherlands, Belgium, Switzerland and Luxembourg are free of shipping costs, too.

For shipping to Austria, a one-time shipping fee of 99,-€ per shopping cart will be charged. For the rest of Europe (EU countries) we charge a one-time fee of 199,-€ per shopping cart; island surcharges for Europe are available on request.

You can find detailed information on shipping abroad here.

Is there a possibility to pick up the goods?

You have the possibility to pick up the goods directly at one of our warehouses in Filderstadt (BW), Wesel (NRW) or Pasewalk (MV).

Please contact us for an appointment under the service number: + 49 (0)7158-91 81 550. We will gladly inform you about the weight as well as the number and dimensions of the packages.

How is the shipping process and how long is the delivery time for my order?

Your order will usually be handed over to the shipping company within 24 hours ofreceipt of the order or payment (depending on the payment method selected), depending on stock levels. From this point on, the delivery time within the Federal Republic of Germany is a maximum of 72 hours (international shipments take correspondingly longer, please note the information directly on the respective item). If you have selected an advice note, the shipping company will contact you at least one day before delivery to arrange the delivery date.

Further details on shipping processing can be found here.

How are the goods delivered and are there delivery times?

In principle, the delivery of the goods is carried out by our house forwarding agency and other partners. Depending on length and weight, individual parts can also be shipped via parcel service providers [such as Hermes, GLS, or DG Transporte]. If this option has been chosen, our forwarding agent will notify you 1 - 2 days before delivery. You are welcome to inquire about a desired time window for your delivery at the notification.

What do I need to unload the goods and how will they be delivered?

The goods are usually delivered on a truck with side unloading. In this case, the shipment must be unloaded from the vehicle with the help of a forklift or a lifting device with sufficient lifting height. Alternatively, the goods can also be picked up manually from the vehicle.

You can find detailed information about the shipping process here.

Do I have a right of return?

If your goods are damaged, incomplete or do not correspond to the description, this must be reported immediately in writing to info@topregal.com. We will immediately take care of the remedy in the form of removal of defects or subsequent delivery of an article free of defects. A general right of return of faultless goods does not exist. Nevertheless, we grant the possibility of returning goods at our own expense as a gesture of goodwill. We would like to point out that in this case a fee for the restocking of the goods amounting to at least 20 % of the net value of the goods will be charged.

Please also read our GTC.

What can I do in case of transport damage?

We attach great importance to quality when selecting our transport companies. Within Germany we therefore ship with our own forwarding agency, which meets our quality standards to the highest degree. But even the best can make mistakes.

If your goods show external damage or are incomplete on delivery, this must be reported to the carrier on receipt of the goods / inspection and "acceptance under reservation" must be noted on the delivery note. In this case we recommend a photo documentation. Please inform us immediately about the transport damage by e-mail (info@topregal.com) including the photos or by telephone. As we document every dispatch of goods photographically, transport damage can be proven at any time.

In the case of damage that is not externally visible or missing parts, a damage report is to be sent by e-mail within 7 days of delivery - including the corresponding picture material.

You can also find further information on this in our GTC.

Why can't I order fastening struts individually in the online shop?

The fixing braces (cross braces and diagonal braces), which ensure the stability and sturdiness of the racks, are included with TOPREGAL in the required quantity. Cross braces or diagonal braces that are required in addition to these are not available in the online shop as individual parts, as the braces of the individual manufacturers are most likely not compatible with other systems (or with each other).

If you have any questions in this regard, you can contact the TOPREGAL customer service.

Do I need additional parts for the assembly of my ordered goods?

We supply all complete offers as well as individual parts including all material required for assembly.

No additional mounting materials are required.

How can I find out about the current status of my order?

The order status can be inquired by phone on our customer hotline +49 (0)7158 9181 550. You can also inquire about the current status of your order by e-mail to info@topregal.com or fax.

You can find our contact form here.

Does TOPREGAL offer UVV inspections / maintenance?

Yes, we offer UVV inspections and maintenance throughout Germany. These services are carried out either directly by us or by a specialized service partner from our nationwide TOPREGAL service partner network.